Fair Usage Policy

Fair Usage Policy (FUP)

Company: Smart IT Host

1. Purpose of This Policy

This Fair Usage Policy ("FUP") outlines acceptable usage standards for all hosting services provided by Smart IT Host, including Shared Hosting, Reseller Hosting, Cloud Hosting, VPS, Dedicated Servers, and related services. This policy ensures fair allocation of server resources, service stability, and optimal performance for all customers.

2. Definition of "Unlimited" or "Unmetered" Hosting

plans advertised as "Unlimited" or "Unmetered" do not imply unlimited physical server resources. These terms indicate:

• No predefined numerical limits under normal website usage
• Resource allocation based on typical hosting needs
• Usage must remain reasonable and website-related

All resources such as CPU, RAM, disk storage, bandwidth, and inodes remain finite and shared where applicable.

3. General Fair Usage Requirements

Customers agree to use Smart IT Host services in a manner that:

• Does not negatively impact server performance
• Does not affect other customers' services
• Is directly related to legitimate website operations
• Complies with applicable local and international laws

Smart IT Host reserves the right to monitor usage to maintain service quality.

4. Acceptable Usage

Permitted uses include:

• Website files, images, databases, scripts, themes, and plugins
• Website-related audio/video content
• Licensed downloadable materials owned by the customer
• Email hosting associated with domains
• CMS platforms such as WordPress, WHMCS, Laravel, etc.

All hosted content must be lawful.

5. Prohibited Usage

The following activities are strictly prohibited, particularly on Shared and Reseller Hosting:

• Using hosting accounts as file storage unrelated to websites
• Large-scale backup storage
• Storing excessive archives (ZIP, RAR, ISO, TAR, 7Z) not actively used by a website
• Public file-sharing, torrent, or download repositories
• Mirror websites or replication hosting
• High-resource streaming services on shared hosting
• Bulk email marketing or mass mailing systems
• Hosting pirated, copyrighted, illegal, or harmful content
• Unauthorized account sharing
• Unauthorized resale of personal hosting accounts

Customers requiring higher resources must upgrade to VPS, Cloud, or Dedicated plans.

6. Resource Usage Limits

To maintain server stability, Smart IT Host may impose reasonable limits including:

• CPU usage thresholds
• RAM consumption limits
• Entry process/concurrent connection limits
• Disk I/O limits
• MySQL query usage limits
• Inode usage restrictions

Excessive resource consumption may result in throttling, suspension, or upgrade requests.

7. Email Usage Policy

To prevent abuse:

• Bulk email campaigns are not permitted on shared hosting
• Spam or unsolicited email is strictly prohibited
• Email sending limits may apply per hour/day
• Blacklisting caused by customer activity remains customer responsibility

Violations may lead to immediate suspension.

8. Backup Responsibility Disclaimer

While Smart IT Host may provide automated backup services as a courtesy:

• Backups are not guaranteed
• Customers are solely responsible for maintaining their own backups
• Accounts exceeding storage or inode limits may be excluded from backup systems

Smart IT Host is not liable for data loss.

9. Illegal Activities

Strictly prohibited:

• Pirated software, media, or copyrighted material without authorization
• Phishing, scams, fraud, or malware distribution
• Child exploitation content
• Any activity violating applicable laws

Accounts involved in illegal activities may be suspended or terminated immediately without prior notice.

10. Abuse and Service Protection

Any activity that:

• Causes server instability
• Excessively consumes resources
• Affects other customers' services

may result in:

• Temporary suspension
• Resource limitation
• Required service upgrade
• Permanent termination (in severe cases)

Server stability always takes priority.

11. Suspension and Termination

Smart IT Host reserves the right to:

• Issue warnings
• Restrict account functionality
• Suspend services
• Terminate accounts without refund in case of policy violations

Actions are taken to maintain overall service reliability.

12. Upgrade Requirement

Customers exceeding reasonable shared hosting usage may be required to upgrade to:

• VPS Hosting
• Cloud Hosting
• Dedicated Servers

Failure to upgrade may result in service restriction.

13. Policy Updates

Smart IT Host may modify this Fair Usage Policy at any time without prior notice. Continued use of services indicates acceptance of the latest policy version.